Choose the HubSpot inbox
Connect each Telegram or Twilio account to the HubSpot conversations inbox your team already uses. Multiple channel accounts can stay separate and clearly named.
HubSpot integration
Manage Twilio SMS and MMS conversations in HubSpot
Connect a Twilio number to the HubSpot inbox your team uses for customer conversations. TryWired matches contacts by phone, keeps inbound and outbound messages on the same thread, logs the activity, associates related CRM records, and carries supported MMS files.
Start nowHow the connection works
Connect a Twilio phone number and choose the HubSpot conversations inbox where its SMS and MMS threads should appear.
Match the sender by phone number and create a HubSpot contact only when no existing record matches.
Record inbound and outbound direction accurately and send HubSpot replies through the original Twilio number.
Transfer supported MMS media with the conversation and keep communication activity associated with related contacts, companies, and deals.
Pricing
$25/mo, first channel
then $15/mo per additional channel · plus per-message usage · cancel anytime
What HubSpot receives
The message arrives with the context your team needs.
The integration keeps the channel conversation connected to the inbox, contact, CRM timeline, related records, and files instead of leaving your team with a loose copy of the message.
Match or create the right contact
TryWired looks up the sender before creating anything new. Telegram can match by username or Telegram user ID, so an email address or phone number is not required.
Keep both directions on one thread
Incoming messages and HubSpot replies stay tied to the original conversation. Direction, timestamps, participants, and thread history remain clear in HubSpot.
Log the conversation on the CRM timeline
Each conversation is logged as HubSpot communication activity and associated with the contact, plus any companies and deals already connected to that contact.
Carry files and context with the message
Photos, documents, and other supported files move between the channel and HubSpot. Conversation history and internal thread comments stay available to the team.
Stay aligned through interruptions
TryWired keeps a durable record of inbound and outbound messages, preserves their original channel IDs, and prevents duplicate deliveries from becoming duplicate CRM activity.
What to know before connecting it
HubSpot plan and inbox access
HubSpot currently supports custom inbox channels on Sales Hub Professional or Enterprise and Service Hub Professional or Enterprise. An admin with Account Access chooses the conversations inbox during setup.
Delivery status stays in Twilio
Twilio sends delivery and failure callbacks to TryWired for operational tracking. The current HubSpot view shows the conversation, direction, and attachments; it does not yet provide a customer-facing delivery-status view. Delivery receipts remain available in Twilio.
Consent and opt-outs remain your responsibility
TryWired does not replace your consent process or Twilio's sender and opt-out configuration. Keep consent records in the system your team uses and configure Twilio for STOP handling, sender registration, and the rules that apply to your countries and message types.
Subscription and usage charges are separate
TryWired starts at $25/month for the first Twilio number and $15/month for each additional number. The applicable TryWired usage rate is shown in the app before you connect a number. Twilio bills its own messaging and carrier fees in your Twilio account.
Common questions
A few practical details
Can the integration send and receive MMS?
Yes, for supported media and Twilio numbers with MMS capability. TryWired captures inbound media with the message and can send supported HubSpot attachments back through Twilio.
How are contacts matched?
The sender's E.164 phone number is used as the contact identity. TryWired reuses a matching HubSpot contact or creates one when no match exists.
Does HubSpot show whether an SMS was delivered?
Not yet. Twilio delivery receipts and errors remain visible in Twilio. TryWired receives status callbacks for operations, while HubSpot shows the message thread, direction, participants, activity, and files.
More channels
Other HubSpot integrations
TryWired also supports these connections.
Talk through your HubSpot setup
Tell us which channel account and HubSpot inbox you use. We will confirm the fit at[email protected].