Choose the HubSpot inbox
Connect each Telegram or Twilio account to the HubSpot conversations inbox your team already uses. Multiple channel accounts can stay separate and clearly named.
HubSpot integration
Telegram bot integration for HubSpot
Connect a bot with its BotFather token and choose the HubSpot inbox your team already watches. TryWired keeps direct chats, group conversations, contact identity, CRM activity, replies, and supported files on the same HubSpot thread.
Start nowHow the connection works
Connect the bot with its BotFather token, then choose the HubSpot conversations inbox where its chats should appear.
Match a sender by Telegram username or user ID and create a HubSpot contact only when no existing contact matches.
Publish incoming messages to HubSpot and send HubSpot replies back to the same Telegram conversation.
Keep supported photos and documents with the thread, including messages from the bot's groups and direct chats.
Pricing
$40/mo, first channel
then $28/mo per additional channel · cancel anytime
What HubSpot receives
The message arrives with the context your team needs.
The integration keeps the channel conversation connected to the inbox, contact, CRM timeline, related records, and files instead of leaving your team with a loose copy of the message.
Match or create the right contact
TryWired looks up the sender before creating anything new. Telegram can match by username or Telegram user ID, so an email address or phone number is not required.
Keep both directions on one thread
Incoming messages and HubSpot replies stay tied to the original conversation. Direction, timestamps, participants, and thread history remain clear in HubSpot.
Log the conversation on the CRM timeline
Each conversation is logged as HubSpot communication activity and associated with the contact, plus any companies and deals already connected to that contact.
Carry files and context with the message
Photos, documents, and other supported files move between the channel and HubSpot. Conversation history and internal thread comments stay available to the team.
Stay aligned through interruptions
TryWired keeps a durable record of inbound and outbound messages, preserves their original channel IDs, and prevents duplicate deliveries from becoming duplicate CRM activity.
What to know before connecting it
HubSpot plan and inbox access
HubSpot currently supports custom inbox channels on Sales Hub Professional or Enterprise and Service Hub Professional or Enterprise. An admin with Account Access chooses the conversations inbox during setup.
Contact matching without email or phone
A Telegram username is used when one is available. If the person has no username, TryWired uses the stable Telegram user ID instead. Either value can identify the HubSpot contact without asking the sender for an email address or phone number.
CRM activity and associations
The conversation is logged as communication activity on the contact timeline. TryWired also associates that activity with companies and deals already linked to the contact, so sales and service teams see the same context.
Files and conversation history
Supported Telegram media is uploaded to HubSpot and HubSpot attachments can be downloaded for delivery on Telegram. Existing thread messages and internal comments remain available when the team reviews the conversation.
Common questions
A few practical details
Does every bot need a separate HubSpot connection?
Each connected bot is a separate channel account. You can name it, choose its HubSpot inbox, and add more bots without mixing their delivery identities.
Will the integration create duplicate contacts?
TryWired searches the configured Telegram identity property first. It reuses the matching contact and creates a new contact only when no match exists.
What happens during a short connection interruption?
Messages keep their Telegram ID, direction, timestamp, and HubSpot thread mapping. TryWired uses that record to resume processing without turning the same Telegram delivery into a second CRM activity.
More channels
Other HubSpot integrations
TryWired also supports these connections.
Talk through your HubSpot setup
Tell us which channel account and HubSpot inbox you use. We will confirm the fit at[email protected].