Choose the HubSpot inbox
Connect each Telegram or Twilio account to the HubSpot conversations inbox your team already uses. Multiple channel accounts can stay separate and clearly named.
HubSpot integration
Keep personal Telegram conversations visible in HubSpot
Sign in to the Telegram account you already use for customer conversations and choose a HubSpot inbox for it. TryWired keeps DMs, groups, messages sent from your own devices, CRM activity, contact identity, and files on one shared record.
Start nowHow the connection works
Sign in with a QR code or phone number, then choose the HubSpot conversations inbox where the account should appear.
Bring direct messages and group conversations into HubSpot, including messages sent from the Telegram account on another device.
Match people by Telegram username or user ID and create a contact when no matching HubSpot record exists.
Send HubSpot replies and supported files back to the original Telegram conversation while preserving message direction.
Pricing
$40/mo, first channel
then $28/mo per additional channel · cancel anytime
What HubSpot receives
The message arrives with the context your team needs.
The integration keeps the channel conversation connected to the inbox, contact, CRM timeline, related records, and files instead of leaving your team with a loose copy of the message.
Match or create the right contact
TryWired looks up the sender before creating anything new. Telegram can match by username or Telegram user ID, so an email address or phone number is not required.
Keep both directions on one thread
Incoming messages and HubSpot replies stay tied to the original conversation. Direction, timestamps, participants, and thread history remain clear in HubSpot.
Log the conversation on the CRM timeline
Each conversation is logged as HubSpot communication activity and associated with the contact, plus any companies and deals already connected to that contact.
Carry files and context with the message
Photos, documents, and other supported files move between the channel and HubSpot. Conversation history and internal thread comments stay available to the team.
Stay aligned through interruptions
TryWired keeps a durable record of inbound and outbound messages, preserves their original channel IDs, and prevents duplicate deliveries from becoming duplicate CRM activity.
What to know before connecting it
HubSpot plan and inbox access
HubSpot currently supports custom inbox channels on Sales Hub Professional or Enterprise and Service Hub Professional or Enterprise. An admin with Account Access chooses the conversations inbox during setup.
Personal-account conversations stay complete
TryWired records customer messages as inbound and messages sent from your own Telegram devices as outbound. HubSpot replies use the same conversation mapping, so the timeline reflects both sides instead of only showing messages sent from the CRM.
Contact matching without email or phone
Telegram username is the first identity when it is available. A stable Telegram user ID is used when it is not, which means people can still match to a HubSpot contact without sharing an email address or phone number.
A practical note on personal accounts
Personal-account automation is subject to Telegram's terms and enforcement. TryWired limits sending volume conservatively, but Telegram can still rate-limit or restrict an account. A bot is the safer choice for structured support or high-volume messaging.
Common questions
A few practical details
Can my team see messages I send from the Telegram app?
Yes. Messages sent from the connected personal account are recorded as outbound and kept on the same HubSpot thread as incoming replies.
Does TryWired remove Telegram platform risk?
No. TryWired uses conservative sending limits, but a personal Telegram account remains subject to Telegram's terms, rate limits, and enforcement. Use a bot when the workflow allows it.
How are files handled?
Supported Telegram files are captured with the message and uploaded to HubSpot. Supported HubSpot attachments can also be downloaded and sent back to the original Telegram thread.
More channels
Other HubSpot integrations
TryWired also supports these connections.
Talk through your HubSpot setup
Tell us which channel account and HubSpot inbox you use. We will confirm the fit at[email protected].