Choose the HubSpot inbox
Connect each Telegram bot or personal account to the HubSpot conversations inbox your team already uses. Multiple Telegram accounts can stay separate and clearly named.
Telegram
HubSpot Telegram Integration
TryWired connects Telegram directly to HubSpot. Connect either a personal Telegram account or Telegram bot, receive and reply to conversations from the HubSpot inbox, match Telegram users to HubSpot contacts, and log conversations automatically.
Two ways to connect Telegram.
Both routes land in the HubSpot conversations inbox you choose and behave the same once a message arrives. The difference is whose Telegram identity customers are messaging.
Personal Telegram account
Sign in to the Telegram account your team already messages customers from. DMs and group chats become visible to everyone in HubSpot.
Personal TelegramHubSpot
Telegram bot
Create a bot with BotFather and route its chats into a HubSpot inbox. The bot has its own name and @username, separate from anyone on your team.
Telegram botHubSpot
Compare
Personal account or bot?
| Personal Telegram | Telegram bot | |
|---|---|---|
| Best when | Customers already message a person on your team | You want a branded support entry point |
| Covers | Direct messages and group chats | Bot chats, groups, and supported files |
| Contact matching | Telegram username or user ID | Telegram username or user ID |
| Setup | QR code or phone number sign-in | BotFather token, no sign-in required |
| Price | $40/mo first channel, $30/mo after | $40/mo first channel, $30/mo after |
| Setup guide | Activation guide | Activation guide |
You can connect both. Each connected Telegram account or bot is its own channel, with its own conversation history and its own route into HubSpot.
What HubSpot receives
The Telegram message arrives with its context.
Match or create the right contact
TryWired looks up the sender before creating anything new. Telegram matches by username or Telegram user ID, so an email address or phone number is not required.
Keep both directions on one thread
Incoming messages and HubSpot replies stay tied to the original conversation. Direction, timestamps, participants, and thread history remain clear in HubSpot.
Log the conversation on the CRM timeline
Each conversation is logged as HubSpot communication activity and associated with the contact, plus any companies and deals already connected to that contact.
Carry files and context with the message
Photos, documents, and other supported files move between the channel and HubSpot. Conversation history and internal thread comments stay available to the team.
Stay aligned through interruptions
TryWired keeps a durable record of inbound and outbound messages, preserves their original channel IDs, and prevents duplicate deliveries from becoming duplicate CRM activity.
Before you connect
Custom conversations channels need Sales Hub or Service Hub Professional or Enterprise, and the person connecting needs Account Access permission in HubSpot. We wrote up how to check which HubSpot plan you need if you are not sure where you stand.
Questions
Telegram and HubSpot, answered.
Does HubSpot have a native Telegram integration?
No. HubSpot does not ship a built-in Telegram channel. Telegram reaches the HubSpot conversations inbox through a custom channel built by an integration partner, which is what TryWired provides.
Should I connect a personal Telegram account or a Telegram bot?
Connect a personal account when customers already message a real person on your team and you want that history visible in HubSpot. Connect a bot when you want a separate, branded entry point that is not tied to an individual. You can connect both, and each is billed as its own channel.
Which HubSpot plan do I need for a Telegram integration?
Custom conversations channels require Sales Hub or Service Hub Professional or Enterprise. Starter tiers and the free CRM cannot accept a custom channel, and no integration can work around that limit.
How are Telegram users matched to HubSpot contacts?
TryWired looks up the sender before creating anything. Telegram matches by username or Telegram user ID, so an email address or phone number is not required. When no contact matches, a new one is created.
Can we reply to Telegram from inside HubSpot?
Yes. Replies sent from the HubSpot conversations inbox go back to the same Telegram thread, and direction, timestamps, and participants stay accurate on both sides.
Do Telegram group chats work?
Yes. Both the personal account and bot connections bring group conversations into HubSpot alongside direct messages.
What does a HubSpot Telegram integration cost?
TryWired is $40 per month for the first Telegram channel and $30 per month for each additional one. There is no per-seat charge and no per-message charge.
Connect your first channel to HubSpot.
Choose Telegram or Twilio, connect your HubSpot inbox, and keep the conversation with the customer record.