Refund Policy

Last updated: August 2, 2026

This Refund Policy explains how refunds and cancellations work for TryWired ("TryWired", "we", "us", "our"). Payments for TryWired are processed by our reseller and Merchant of Record, Polar, and refunds are issued through Polar.

Try before you pay

Every new account starts with a 5-day free trial. You are not charged during the trial, so you can evaluate TryWired before committing. We encourage you to use the trial to make sure TryWired is right for your team.

Cancel anytime

You can cancel your subscription at any time. Because we bill on active channels, disconnecting a channel or cancelling your subscription stops future billing for it. When you remove a channel mid-cycle, the unused portion is credited to your account balance and applied to future invoices. See our Terms of Service for how prorated billing works.

7-day money-back guarantee

If you are not satisfied, you may request a full refund of your first subscription payment within 7 days of that payment. Contact us at [email protected] and we'll arrange the refund through Polar.

Renewals and ongoing charges

Subscription renewal charges (after your first payment) are generally non-refundable. If you don't wish to renew, cancel before your renewal date. We may still issue refunds at our discretion, for example for a clear billing error or a duplicate charge.

Third-party messaging fees

TryWired does not charge per-message fees. Where a channel uses your own third-party account, such as Twilio for SMS, that provider bills its messaging and carrier fees directly to you. Those charges are not ours to refund, and any query about them needs to go to that provider.

Billing errors and duplicate charges

If you believe you were charged in error or charged twice, contact us within a reasonable time and we will investigate and correct any genuine error, including issuing a refund where appropriate.

How to request a refund

Email [email protected] with your account email and the reason for your request. Approved refunds are processed by Polar back to your original payment method; the time to appear depends on your payment provider.

Contact

TryWired
Email: [email protected]